Citizens Advice Southampton is hiring!

At a Glance

Hours: 22.5 hours per week Salary: up to £27,000 FTE per annum, depending on experience (based on a full-time week of 37.5 hours) Contract type: Fixed term currently funded to 31st March 2028. May be extended in line with funding. Location: The role will be partly office based, but will also involve regular advice delivery within the mental health inpatient wards at Antelope House and Forest Lodge.

The Role

This role is all about helping people on their journey to better mental health by tackling the practical issues that can get in the way—things like debt, housing, employment, and relationships. As our Mental Health Caseworker, you’ll be based in a hospital setting, offering advice and support to people experiencing mental ill health. You’ll be part of a wider network of projects across Hampshire, building on a successful pilot at Melbury Lodge in Winchester. As our Mental Health Caseworker, your work will focus on:

Supporting inpatients at Antelope House and Forest Lodge, by identifying and addressing a wide range of advice needs—both while they’re in hospital and after they’ve been discharged.
Building strong relationships with hospital staff, helping the project become a trusted and valued part of the support available.
Working closely with partner organisations to make sure clients get the right help at the right time, and are connected to other sources of support when needed.
Shaping and improving the service model—you’ll help test and refine how we deliver this support, using feedback and learning to make it even more effective.
Ensuring no one falls through the cracks by developing ways to continue supporting clients after they leave hospital.

For more information, please visit: https://citizensadvicesouthampton.org.uk/2025/08/05/mental-health-project-caseworker/