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Privacy notice

Index

    Introduction

    Our privacy policy will help you understand what information we collect at Southampton Mental Health Network (SMHN), why we do so, and what choices you have.

    Whenever we refer to “we”, “us” or “our” in this privacy policy, we are referring to SMHN.

    Data we collect about clients

    At SMHN, we are transparent about what data we collect and why, only doing so for the purposes outlined below:

    Responding to messages and enquiries

    We will retain a customer’s contact details for up to 12 months from the point that they submit an email through our website, or contact us directly via another method such as by telephone. We use this to verify the customer’s identity, and to be able to follow up with them about the contents of their message.

    Web analytics

    When you visit our website, we may record information about how you interacted with content on each page. We use this information to help us improve our website and to measure the success of our marketing campaigns.

    We may integrate analytics from Google, Microsoft, LinkedIn, Facebook, Instagram and Twitter to help us track the effectiveness of our online marketing campaigns and to allow those companies to bill us correctly for their referrals. The data that these companies collect might be governed by other relationships that you have with those companies directly.

    Changes to the privacy policy

    We may change this privacy policy from time to time, and if we do post any changes then they will be reflected on this page. We will contact clients by e-mail to make them aware of any significant changes to our privacy policy.

    Requesting access to your data

    In compliance with data protection law, you have a right to access, modify and remove any of the information or data we hold about you which is inaccurate, incomplete or out of date. You can exercise this right at any time by contacting our Data Protection Officer, by e-mailing smhn@communicareinsouthampton.org.uk and marking it for their attention.

    SMHN reserves the right to charge a reasonable fee to cover the costs of administering requests for data held by us, where this is allowed by law.